Working Effectively with Door Staff (Licensed Premises)

Door staff play a critical role in maintaining safety, managing behaviour and supporting compliance in licensed premises. However, they cannot work in isolation. Effective communication and cooperation between venue staff and door staff is essential to prevent incidents, reduce conflict and protect the premises licence. This short CPD course is designed for bar staff, floor staff, supervisors and managers. It explains how venue staff can work more effectively alongside door staff by sharing information, supporting decisions and maintaining a consistent approach to safety and customer management. The course does not replace SIA training. Instead, it focuses on teamwork, professional boundaries and shared responsibility within licensed premises.

By completing this course, learners will gain practical knowledge on: The role of door staff in licensed premises How venue staff and door staff work together Why communication is essential for safety How to share concerns clearly and professionally The importance of supporting decisions consistently Behaviours that undermine door staff and increase risk When and how to escalate concerns Why recording incidents supports due diligence

Poor communication with door staff can escalate situations Inconsistent decisions undermine authority and control Teamwork reduces the risk of conflict and complaints Licensing authorities expect coordinated staff responses Demonstrates responsible management and due diligence Helps protect staff, customers and the premises licence This course promotes cooperation, clarity and professionalism across all roles.

This course is suitable for: Bar and front‑of‑house staff Floor staff and supervisors Managers and licence holders Anyone working alongside door staff in licensed premises No security or SIA knowledge is required.

On successful completion of this course, learners are awarded a CPD‑recognised certificate. The certificate provides formal evidence of continuing professional development and can be retained for individual CPD records, staff training files, or inspection purposes. This activity equates to 0.25 CPD hours. Certificates are available to download immediately after achieving the required pass mark in the end‑of‑course assessment.