Suspicious Behaviour: What to Look For & What to Do (Licensed Premises)

Licensed premises are busy, public environments where staff may occasionally notice behaviour that feels unusual, concerning, or out of place. While suspicious behaviour does not automatically mean criminal activity, early awareness and calm responses can help prevent incidents from escalating. This short CPD course helps staff understand what suspicious behaviour may look like in licensed premises and, importantly, what to do if concerns arise. The course focuses on observing behaviour rather than appearance, maintaining professional boundaries, and responding proportionately using venue procedures. The training is awareness‑based and supports staff to act responsibly without confronting individuals or placing themselves at risk.

By completing this course, learners will gain practical knowledge on: What is meant by suspicious or unusual behaviour Why awareness matters in licensed premises Common behavioural indicators that may cause concern The importance of focusing on behaviour, not appearance What staff should do if they notice something concerning What staff should never do When and how to escalate concerns Why recording observations supports due diligence

What is meant by suspicious or unusual behaviour Why awareness matters in licensed premises Common behavioural indicators that may cause concern The importance of focusing on behaviour, not appearance What staff should do if they notice something concerning What staff should never do When and how to escalate concerns Why recording observations supports due diligence

This course is suitable for: Bar and front‑of‑house staff Door staff and supervisors Managers and licence holders Anyone working in licensed premises No previous security or safeguarding training is required.

On successful completion of this course, learners are awarded a CPD‑recognised certificate. The certificate provides formal evidence of continuing professional development and can be retained for individual CPD records, staff training files, or inspection purposes. This activity equates to 0.25 CPD hours. Certificates are available to download immediately after achieving the required pass mark in the end‑of‑course assessment.