Preventing Sexual Harassment in Licensed Premises 

Sexual harassment can occur in any workplace, but licensed premises can face particular risks because of alcohol, late-night working, frequent customer interaction, informal workplace cultures and unequal positions of authority. This Level 2 online course helps employees, supervisors and managers understand sexual harassment, recognise inappropriate conduct and respond correctly when concerns arise. It also explains the preventative responsibilities of employers and the practical measures licensed premises should introduce to protect their workers. Generic workplace training does not always reflect the realities of pubs, bars, restaurants, hotels, nightclubs and event venues. This course addresses hospitality-specific situations, including: Inappropriate comments from customers Unwanted attention or touching Alcohol-related behaviour Late-night and lone working Staff parties and social events Workplace messaging groups Behaviour involving managers or supervisors Promoters, contractors, performers and other third parties Employees who may feel unable to report concerns Management intervention and customer removal CPD Learning Time: 1 Hour 

By the end of the course, you should be able to: Define sexual harassment in a workplace context Recognise verbal, physical, written and digital harassment Identify hospitality-specific risk factors Understand that harassment can involve customers and other third parties Recognise the importance of consent, boundaries and professional conduct Explain how concerns should be reported Understand the importance of confidentiality and non-retaliation Describe the initial steps managers should take following a complaint Explain the employer’s preventative duty Identify practical measures that can reduce workplace risks Understand the importance of policies, training and compliance evidence

Since 26 October 2024, employers have had a legal duty to take reasonable steps to prevent sexual harassment of their employees. Businesses should not wait until an incident or complaint occurs. They must consider foreseeable risks and take appropriate preventative action. This course helps licensed-premises teams understand: What legally constitutes sexual harassment The difference between harassment, sexual harassment and victimisation How sexual harassment can occur in hospitality The risks created by customers and other third parties How to challenge inappropriate workplace behaviour How employees can report concerns How managers should receive and escalate complaints Why policies, risk assessments and training records matter The importance of creating a respectful workplace culture

This course is suitable for: Bar and waiting staff Restaurant employees Hotel employees Nightclub staff Door supervisors and security personnel Supervisors and team leaders Duty managers Designated Premises Supervisors Premises licence holders Business owners HR and compliance teams Event and venue staff Temporary, casual and agency workers

A downloadable Level 2 certificate is available immediately after the learner successfully completes the course and passes the final assessment. The certificate can be retained as evidence of training and added to the employee’s training record. The certificate will state: CPD Learning Time: 1 Hours This is a certificate of completion and continuing professional development.