Queue Management & Entry Control (Licensed Premises)

This short CPD course explains how effective queue management and entry control help maintain safety in licensed premises. It focuses on preventing overcrowding, reducing the risk of disorder, and managing customer expectations at entry points. The course covers common risks associated with queues, staff roles in managing entry and re‑entry, handling refusals fairly, and maintaining clear communication between staff and door teams. It also highlights how poor entry control can contribute to conflict, safety issues and licence breaches. Designed for busy, customer‑facing environments, the course can be completed in one short session and supports public safety, licence compliance and inspection readiness. It helps ensure staff understand their role in controlling entry calmly, consistently and safely.

By completing this course, learners will gain practical knowledge on: Why queue management matters How to manage entry points safely Handling refusals calmly and consistently Managing re‑entry and capacity Recording incidents and actions taken

Entry points and queues are common locations for conflict and disorder Poor queue management can lead to overcrowding and safety risks Clear entry control helps manage capacity and prevent escalation Staff confidence improves customer compliance and reduces tension Supports the public safety and crime prevention licensing objectives Demonstrates responsible management and due diligence during inspections

This course is suitable for: Bar and front‑of‑house staff Door staff and supervisors Managers and licence holders Anyone involved in entry control

On successful completion of this course, learners are awarded a CPD‑recognised certificate. The certificate provides formal evidence of continuing professional development and can be retained for individual CPD records, staff training files, or inspection purposes. This activity equates to 0.25 CPD hours. Certificates are available to download immediately after achieving the required pass mark in the end‑of‑course assessment.