Proxy Sales & Restricted Items Awareness – Level 1

Selling age-restricted products carries serious legal responsibilities. Staff must understand not only direct underage sales, but also proxy sales, where an adult attempts to buy a restricted item on behalf of someone who is underage. This Level 1 course gives learners a clear, practical understanding of how to recognise, prevent and respond to proxy sales and attempted underage purchases. It covers common age-restricted items including alcohol, tobacco, vapes, knives, fireworks, lottery products, solvents, energy drinks, and other controlled or restricted goods. The course is designed for frontline staff, new starters, supervisors, managers, door staff, delivery staff and anyone involved in serving, selling, checking, delivering or supervising restricted products. This is a level 1 CPD qualification. 0.25 CPD Hours

By the end of this course, learners will understand: What proxy sales are and why they are illegal or restricted The difference between a direct underage sale and a proxy sale Common examples of proxy sales in real working environments Which products are age-restricted or controlled How to spot warning signs and suspicious behaviour How to challenge customers appropriately How to apply Challenge 25 or similar age-verification policies When and how to refuse a sale Why refusal logs and incident records matter The possible consequences of getting it wrong

Proxy sales and underage sales can lead to serious consequences for both the business and the individual member of staff. These may include enforcement action, licence reviews, fines, reputational damage, staff disciplinary action, and loss of trust with responsible authorities. This course helps staff understand what to look for, what to say, when to refuse a sale, and how to record concerns properly. By completing this course, learners will be better prepared to protect themselves, protect the business, and support safe, legal and responsible trading.

This course is suitable for: Bar staff Shop workers Convenience store staff Supermarket staff Petrol station staff Off-licence staff Door supervisors Event staff Delivery drivers Takeaway staff Supervisors and duty managers New employees handling restricted products

After successfully completing the course and assessment, learners can download a certificate as evidence of completion. This can help businesses evidence staff awareness training as part of their internal compliance records. This activity equates to 0.25 CPD hours. Certificates are available to download immediately after achieving the required pass mark in the end‑of‑course assessment.