Police, Council & EHO Visit Readiness

This course provides a practical introduction to police, council and EHO visit readiness. Learners will understand who may visit the premises, what officers may ask to see, how staff should behave, and why records such as incident logs, refusals logs, training records, CCTV and food safety documents are important. The course is suitable for frontline staff, supervisors, managers and anyone working in a licensed or hospitality environment. Staff are not expected to become legal experts. The aim is to help them respond professionally, know when to escalate matters, and support the premises in showing responsible management. This is a level 1 CPD qualification. 0.25 CPD Hours

By completing this course, learners will understand: Who may visit licensed premises and why The role of police, licensing officers, council officers and EHOs How staff should respond when officers arrive When to contact a manager, DPS or responsible person What documents and records may be requested Why incident logs, refusals logs and training records matter The importance of CCTV readiness Common mistakes to avoid during official visits What should happen after a visit How professional conduct helps protect the premises and its licence

Official visits can have serious implications for licensed premises. A poor response, missing records, untrained staff or lack of awareness can create concern for police, council officers or Environmental Health Officers. This course helps businesses demonstrate that staff have received basic awareness training in visit readiness, professional conduct and escalation procedures. It supports: Better staff confidence Stronger compliance culture Improved record awareness Better preparation for inspections Professional communication with officers Protection of the premises licence and business reputation

This course is suitable for: Bar staff Restaurant staff Hotel staff Off-licence staff Front-of-house staff Supervisors Duty managers Designated Premises Supervisors Premises licence holders Event venue staff Hospitality businesses Licensed premises teams

After successfully completing the course and assessment, learners can download a certificate as evidence of completion. This can help businesses evidence staff awareness training as part of their internal compliance records. This activity equates to 0.25 CPD hours. Certificates are available to download immediately after achieving the required pass mark in the end‑of‑course assessment.