Supporting Safety & Wellbeing: First Aid for Mental Health in Licensed Premises

Hospitality staff often work in fast-paced, high-pressure environments, and may encounter customers — or colleagues — experiencing mental health challenges. Knowing how to recognise the signs, offer support, and respond appropriately can make all the difference. This First Aid for Mental Health in Licensed Premises course equips staff with the skills to provide initial support and guidance, while protecting wellbeing and knowing when to seek further help. This course is a Level 2 CPD Qualification.

By the end of this course, you’ll be able to: Understand what is meant by mental health first aid. Recognise the early warning signs of mental distress. Provide initial support and reassurance to customers or colleagues. Respond to situations involving stress, anxiety, or crisis. Know when and how to escalate to managers, emergency services, or professionals. Support a culture of wellbeing and safeguarding in licensed premises.

Build confidence in handling sensitive situations. Promote a safer, more supportive venue environment. Protect both customer welfare and staff wellbeing. Learn practical skills for real-life challenges.

Bar, pub, nightclub, and restaurant staff. Duty managers and supervisors. Security and door staff. Any staff member wishing to support colleagues and customers more effectively.

On completion, you’ll receive a CPD Validation Services Certificate of Achievement in First Aid for Mental Health in Licensed Premises. This certificate demonstrates your ability to provide initial mental health support and respond appropriately in hospitality settings.