Creating Safe Environments: Customer Welfare & Duty of Care Explained

Working in licensed premises means more than just serving drinks – it means having a duty of care to your customers. This course will give you the knowledge and confidence to spot vulnerable customers, respond to welfare concerns, and understand the legal and business responsibilities that come with working in the hospitality industry. Whether you’re a bartender, server, manager, or door supervisor, this training will help you protect your customers, your business, and yourself. This is a Level 1 CPD Qualification. 

By the end of this course, you’ll be able to: Define vulnerability in the context of licensed premises. Recognise the signs that a customer may be vulnerable. Respond safely and professionally to welfare concerns. Follow workplace procedures, including when to involve managers, security, or emergency services. Document and report incidents correctly to protect yourself and your venue. Understand the legal and business consequences of failing to safeguard customers.

Protect your customers from harm. Safeguard your venue’s licence and reputation. Gain confidence in handling difficult situations. Learn at your own pace, online, with interactive content.

Bar, pub, nightclub, and restaurant staff. Duty managers and supervisors. Security and door staff. Any frontline hospitality worker.

On successful completion of this course, you’ll receive a CPD Level 1 Validation Services Certificate of Achievement in Customer Welfare & Duty of Care. This certification demonstrates that you have completed accredited training, showing employers, colleagues, and licensing authorities that you take safety, compliance, and customer care seriously.