Customer Service for Licensed Premises Level 1

Customer Service for Licensed Premises Level 1 is a short online CPD course designed for staff working in pubs, bars, restaurants, hotels, nightclubs, events and other licensed venues. The course introduces the basic principles of good customer service, including professional behaviour, communication, first impressions, complaint handling and customer awareness. It also explains how good customer service can help support a safer, more welcoming and more professional licensed premises. This is a level 1 CPD qualification. 0.5 CPD Hours

By the end of this course, learners will understand: What good customer service means in a licensed premises Why first impressions and professional behaviour matter How to communicate with customers clearly and respectfully How to listen to customers and respond to simple concerns How to deal with basic complaints in a calm and professional way Why customer service can help reduce conflict How staff can support customer safety and venue standards When to report concerns to a supervisor or manager

Good customer service is essential in licensed premises. It helps customers feel welcome, respected and safe. Poor customer service can lead to complaints, conflict, negative reviews and damage to the venue’s reputation. Good customer service can improve the customer experience, support staff confidence and help create a safer working environment. This course gives learners a simple introduction to the key behaviours expected when working with customers in a licensed setting. It is ideal for staff induction, refresher training or as part of a wider hospitality compliance training programme.

This course is suitable for anyone working in or supporting a licensed premises, including: Bar staff Waiting staff Floor staff Front-of-house staff Event staff Door supervisors Hospitality workers New starters Casual or temporary staff Staff working in pubs, bars, restaurants, clubs, hotels and events

On successful completion of this course, learners are awarded a CPD‑recognised certificate. The certificate provides formal evidence of continuing professional development and can be retained for individual CPD records, staff training files, or inspection purposes. This activity equates to 0.5 CPD hours. Certificates are available to download immediately after achieving the required pass mark in the end‑of‑course assessment.