Handling Difficult Situations: Conflict Management for Hospitality Staff

Working in licensed premises means dealing with a wide range of customers — and sometimes, challenging situations. From disagreements at the bar to aggressive behaviour, knowing how to manage conflict is essential for keeping staff, customers, and your licence safe. This Conflict Management for Licensed Premises Staff course gives you the tools to defuse situations, protect yourself and others, and respond professionally under pressure. This is a Level 2 CPD Qualification.

Use this to describe your product. Speak directly to your audience, address their challenges, and show them how your product provides a solution to their problems. Consider what might be holding your target audience back, and tackle those potential concerns upfront. Make sure you clearly state the practical benefits your audience will gain from your product. Share a glimpse of your expertise or the special approach that sets your product apart from the rest. Don’t forget to add a clear and simple call-to-action so that your audience knows exactly how and where to sign up!

Build confidence in handling difficult situations. Reduce risks to staff safety and customer welfare. Protect your venue’s licence and reputation. Learn practical skills that can be applied immediately.

Bar, pub, nightclub, and restaurant staff. Supervisors and duty managers. Security and door staff. Any hospitality worker who may deal with conflict situations.

On completion, you’ll receive a CPD Validation Services Certificate of Achievement in Conflict Management for Licensed Premises Staff. This certificate demonstrates that you are trained to manage conflict responsibly, safely, and professionally.