Conflict Management & De‑escalation (Licensed Premises)

This short CPD course helps staff working in licensed premises recognise and manage conflict safely. It focuses on understanding how conflict develops, spotting early warning signs of aggression, and using simple de‑escalation techniques to reduce risk. The course covers common triggers such as refusals, intoxication and overcrowding, alongside staff responsibilities, boundaries and personal safety. It also explains when situations should be escalated to supervisors, door staff or emergency services, and why accurate incident recording is important. Designed for busy, customer‑facing environments, the course can be completed in one short session and supports the prevention of crime and disorder, licence compliance and inspection readiness.

By completing this course, learners will gain practical knowledge on: What conflict is and how it escalates Common triggers in licensed premises Early warning signs of aggression Practical de‑escalation techniques Staff responsibilities and safety boundaries

Conflict is common in licensed premises, particularly during busy periods or when alcohol is involved Early recognition and calm intervention can prevent situations escalating into violence or disorder Staff confidence in de‑escalation helps protect customers, colleagues and the premises Clear understanding of roles and boundaries reduces risk to staff safety Supports the prevention of crime and disorder licensing objective Demonstrates responsible management and inspection readiness

This course is suitable for: Bar and front‑of‑house staff Door staff and supervisors Managers and licence holders Anyone responsible for customer safety

On successful completion of this course, learners are awarded a CPD‑recognised certificate. The certificate provides formal evidence of continuing professional development and can be retained for individual CPD records, staff training files, or inspection purposes. This activity equates to 0.25 CPD hours. Certificates are available to download immediately after achieving the required pass mark in the end‑of‑course assessment.